Cancellation & Refunds
When you book a tour, you are arranging for a program that requires us to reserve course space and equipment and to hire and train guides and support staff. When you cancel or reschedule, we often incur the same costs and may have turned people away. For this reason we require 14 days notice for cancellations and rescheduling for groups of less than 8 and 30 days notice for cancellation and rescheduling for groups of 8 or more. Participants who cancel a reservation for any reason with more than 14 days notice (30 days for groups of 8 or more) will receive a full refund less a 20% non-refundable booking deposit. Participants may make one date change outside of 14 days (30 days for groups of 8 or more) without fee. No refund will be provided with less than 14 days notice.
Participants should carefully review all program requirements and tour restrictions prior to booking. In booking, group leaders and all participants acknowledge that the final screening process will take place on-site upon arrival. Guides are authorized to deny any guest participation if they fail to meet any of the participation requirements, or if it is deemed they might pose a risk to themselves, other members of the group, or our staff. No refunds will be issued if participants are denied access to the course for failure to meet screening or participation requirements (including exceeding the maximum weight requirement), choose to depart the course early, or are removed from the course for their inability to follow guide instructions or to participate safely.