Please arrive with adequate time before your scheduled departure to use restrooms and complete waivers. We recommend allowing 15-30 minutes. Our Zip Line Canopy Tours are fully-guided and must depart promptly. No refunds will be issued if you arrive late and your Zip Line Canopy Tour has departed without you. If vacancies are available on later tours that day, we will attempt to reschedule you.
For the Treetop Obstacle Course, the length of time on course is based upon arriving on time. Those who arrive late will have less time on the course. If we have a waiting list, reserved spots will be offered to those on the waiting list at the time of the scheduled departure. If vacancies are available later in the day, we will attempt to reschedule you for a later launch. Full or partial refunds will not be provided to those who fail to arrive on time.
If you are delayed, please call us at (802) 644-9300 and let us know of your delay. Without an early notification, schedules often cannot be adjusted or delayed.