ArborTrek Canopy Adventures is always looking for enthusiastic, hard-working, skilled individuals. While many of our position require individuals proficient in technical skills, previous experience working in the out-of-doors is not required. Strong communication skills and a passion for working with people is required.
COVID-19 UPDATE – ARBORTREK TO RE-OPEN IN EARLY MAY, 2021
The health and well-being of our staff and customers is paramount. We are currently closed following guidance from the State of Vermont and CDC, but plan to re-open to the public in early May 2021. We will continue to monitor guidance and re-opening procedures. New information, including re-open dates and tour availability, will be presented here as it become available. In addition to monitoring re-opening guidelines, we are working to develop procedures that will protect our staff and customers. We must balance these procedures with good business practices, customer service, and our risk management systems. We will only re-open once we are confident we have systems in place to provide the same high-quality experiences we have over the past ten years.
We are accepting applications for Zip Line Canopy Tour Guides, Adventure Park Monitors, and Customer Service Specialists with anticipated training and return-work-dates starting in late May with additional training an onboarding before and after Memorial Day Weekend.
Job applicants seeking work as zip line canopy tour and treetop adventure guides must be responsible and highly organized. Working on the canopy tour or treetop adventure course involves working at great heights and in an environment that can be largely unpredictable. Successful candidates must be committed to taking responsibility for their safety and that of our guests and co-workers at all times. This means following operating procedures and role-modeling proper technique. All candidates must undergo intensive training and pass a written and practical exam to gain full employment. Ongoing training and coaching is included.
TRAINING & SKILL DEVELOPMENT
Some positions may require prior experience working in the out-of-doors or specific certifications and training. Paid training is available and required for most positions. Ongoing training and skill development is at the core of our business. Applicants should be prepared to participate in an ongoing training and skill development program. Open communication and a willingness to give and receive feedback on performance are critical to the process in all positions of the organization.
SEASON & WORK SCHEDULE
Most positions inside the organization are seasonal. While tour operations will be conducted year-round, the summer provides the most opportunities for work. Staff will be offered work in the Fall, Winter, and Spring based on qualifications, performance, and seniority. Staff who come to the position with additional skills in construction, marketing, journalism, accounting, and small business management are likely to be provided additional work when business is slow.
Tours are offered seven days a week with departures scheduled throughout the day during the Summer and with reduced availability from Fall to Spring. While tours are scheduled by reservation, schedules often are not finalized until a several days in advance. As such, staff must be prepared to work irregular hours and make themselves available throughout the week. During Peak Season, employees can expect to work long days. During the Off-Peak Season when work is more sporadic, employees can expect to receive work as it becomes available.
INCOME & WAGES
Entry level positions generally pay between $11.75 and $12.75 per hour plus tips. It has been our experience that tips generally average $2.75 to $4.50 additional per hour for guides and $1.50 to $2.75 additional per hour for customer service.
Administrative and office position pay is set by the position and based on the experience of the applicant. All full-time employees will receive access to our basic benefits package which includes friends and family discounts and access to pro-form purchasing from select vendors. Additional benefits may apply based on arrangements with local partners. These benefits are site-specific and not guaranteed.
Our business requires that staff are alert and functioning at their best. As a result, some ArborTrek locations participate in random drug testing. ArborTrek reserves the right to terminate any employee without notice for positive findings or a breach of safety procedure. A more thorough employee manual will be provided to each employee upon hire. Employees are expected to adhere to all policies inside the manual. Failure to meet policies and employee guidelines is reason for immediate dismissal. ArborTrek reserves the right to change, suspend, or cancel without notice, all or any part of our policies, procedures, and benefits at any time as needed.
EQUAL OPPORTUNITY EMPLOYER
ArborTrek Canopy Adventures is an Equal Opportunity Employer.
No officer of the company will discriminate against a current employee or an applicant for employment for reasons of race, creed, color, religion, sex, national origin, ancestry, sexual preference, age, or any physical or mental disability. No officer of the company will discriminate against any employee or applicant for employment on the basis of their status as a veteran of the armed services.
All staff are expected to have reliable transportation to and from the site.