PARTICIPANT REQUIREMENTS & PARK POLICIES

PARTICIPANT REQUIREMENTS & RESTRICTIONS

ALL PROGRAM Requirements

• WEIGHT: Guests must meet weight requirements and agree to be discretely weighed upon check in.
  • Zipline Tour: 70-250 lbs.
  • Treetop Obstacle Course: 40-275 lbs.
  • Climbing Adventure: 40-275 lbs.
  • Teambuilding: No weight restrictions
• AGE: Anyone under the age of 14 must be accompanied by a ticketed and participating  Supervising Companion. Supervising Companions must be at least 14 years old and at least 54 inches in height.  Each Supervising Companions may accompany:
  • Zipline Tour: a maximum of 7 children under 14 yrs. old 
  • Treetop Obstacle Course: a maximum of 2 guests under 54 inches in height and a total maximum of 10 children under 14 yrs. old 
  • Climbing Adventure: a maximum of 10 children under 14 yrs. old 
• HEIGHT:
  • Treetop Obstacle Course General Admission: Guests must be 54 inches tall standing with both feet flat on the ground for the General Admission ticket. Guests that do not stand 54 inches in height may participate in the ArborTrek Junior and Climbing Adventure Areas.
• HEALTH: Guests should be in good health*. Guests must be able to reach their arms above their head and place their hand on the cable above them. Participation is not permitted for those under the influence of alcohol, illegal or legal drugs, or prescription medications that may limit your abilities.
• ACTIVE PARTICIPATION: Guests should be ready for an adventure that requires active participation, including but not limited to hand braking, climbing stairs, reaching, hiking across uneven terrain.
• GROUND SCHOOL: Staff will teach and coach Ground School before heading to course. All guests will be required to pass Ground School to be permitted on course. All guests must be able to understand and comply with Guide instructions.
• ATTIRE: Closed-toe shoes (no crocs, slip-ons, or sling-backs) and clothing appropriate for the weather/activity are required. Very short shorts are not recommended.
• WAIVER: All guests must complete a waiver prior to adventuring. Guests should complete this online waiver prior to arrival. For guests under the age of 18, a parent or legal guardian must complete the waiver on their behalf.

*ArborTrek adventures are designed for guests in good health. Guests who are pregnant, have recent, recurring or existing injuries, have a serious musculoskeletal disorder, epilepsy or a seizure disorder that does not permit them to drive, have hemophilia or are currently taking high doses of a blood thinning medication or anticoagulant, have a known health condition that requires immediate medical attention in the event of an emergency, or are using prescription medications that may limit their abilities to, are advised to consult with their physician before participation. Due to the nature of our tours and for safety reasons, we reserve the right to refuse participation to anyone.

ZIP LINE CANOPY TOUR Requirements

• WEIGHT: Guests must weigh between 70 pounds and 250 pounds and agree to be discretely weighed upon check in.
• AGE: Anyone under the age of 14 must be accompanied by a ticketed and participating Supervising Companion. Supervising Companions must be at least 14 years old and at least 54 inches in height. Supervising Companions may accompany a maximum of 7 children under 14 yrs. old on the zipline tour.
• HEALTH: Guests should be in good health*. Guests must be able to reach their arms above their head and place their hand on the cable above them. Participation is not permitted for those under the influence of alcohol, illegal or legal drugs, or prescription medications that may limit your abilities.
• ACTIVE PARTICIPATION: Guests should be ready for an adventure that requires active participation, including but not limited to hand braking, climbing stairs, hiking across uneven terrain.
• GROUND SCHOOL: Staff will teach and coach Ground School before heading to course. All guests will be required to pass Ground School to be permitted on course. All guests must be able to comply with Guide instructions.
• ATTIRE: Closed-toe shoes (no crocs, slip-ons, or sling-backs) and clothing appropriate for the weather/activity are required. Very short shorts are not recommended.
• WAIVER: All guests must complete a waiver prior to adventuring. Guests should complete this online waiver prior to arrival. For guests under the age of 18, a parent or legal guardian must complete the waiver on their behalf.

*ArborTrek adventures are designed for guests in good health. Guests who are pregnant, have recent, recurring or existing injuries, have a serious musculoskeletal disorder, epilepsy or a seizure disorder that does not permit them to drive, have hemophilia or are currently taking high doses of a blood thinning medication or anticoagulant, have a known health condition that requires immediate medical attention in the event of an emergency, or are using prescription medications that may limit their abilities to, are advised to consult with their physician before participation. Due to the nature of our tours and for safety reasons, we reserve the right to refuse participation to anyone.

TREETOP OBSTACLE COURSE Requirements

• WEIGHT: Guests must weigh between 40 pounds and 275 pounds and agree to be discretely weighed upon check-in.
• HEIGHT: Guests must be 54 inches tall standing with both feet flat on the ground for the General Admission ticket. Guest that do not stand 54 inches in height may participate in the ArborTrek Junior and Climbing Adventure Areas.
• AGE: Anyone under the age of 14 must be accompanied by a ticketed and participating Supervising Companion. Supervising Companions must be at least 14 years old and at least 54 inches in height. Supervising Companions may accompany a maximum of 2 guests under 54 inches in height and a total maximum of 10 children under 14 yrs. old on the Treetop Obstacle Course.
• HEALTH: Guests should be in good health*. Participation is not permitted for those under the influence of alcohol, illegal or legal drugs, or prescription medications that may limit your abilities.
• ACTIVE PARTICIPATION: Guests should be ready for an adventure that requires active participation, including but not limited to walking across cables and bridges at height, climbing stairs, hiking across uneven terrain.
• GROUND SCHOOL: Staff will teach and coach Ground School before heading to course. All guests will be required to pass Ground School to be permitted on course. All guests must be able to comply with Guide instructions.
• ATTIRE: Closed-toe shoes (no crocs, slip-ons, or sling-backs) and clothing appropriate for the weather/activity are required. Very short shorts are not recommended.
• WAIVER: All guests must complete a waiver prior to adventuring. Guests should complete this online waiver prior to arrival. For guests under the age of 18, a parent or legal guardian must complete the waiver on their behalf.

*ArborTrek adventures are designed for guests in good health. Guests who are pregnant, have recent, recurring or existing injuries, have a serious musculoskeletal disorder, epilepsy or a seizure disorder that does not permit them to drive, have hemophilia or are currently taking high doses of a blood thinning medication or anticoagulant, have a known health condition that requires immediate medical attention in the event of an emergency, or are using prescription medications that may limit their abilities to, are advised to consult with their physician before participation. Due to the nature of our tours and for safety reasons, we reserve the right to refuse participation to anyone.

CLIMBING ADVENTURE Requirements

• WEIGHT: Guests must weigh between 40 pounds and 275 pounds and agree to be discretely weighed upon check-in.
• AGE: Anyone under the age of 14 must be accompanied by a Supervising Companion. Supervising Companions must be at least 14 years old and at least 54 inches in height. Supervising Companions may accompany a maximum of 10 children under 14 yrs. old on the Climbing Adventure.
• HEALTH: Guests should be in good health*. Participation is not permitted for those under the influence of alcohol, illegal or legal drugs, or prescription medications that may limit your abilities.
• ACTIVE PARTICIPATION: Guests should be ready for an adventure that requires active participation, including but not limited to climbing and reaching.
• GROUND SCHOOL: Staff will teach and coach Ground School before heading to course. All guests will be required to pass Ground School to be permitted on course. All guests must be able to comply with Guide instructions.
• ATTIRE: Closed-toe shoes (no crocs, slip-ons, or sling-backs) and clothing appropriate for the weather/activity are required. Very short shorts are not recommended.
• WAIVER: All guests must complete a waiver prior to adventuring. Guests should complete this online waiver prior to arrival. For guests under the age of 18, a parent or legal guardian must complete the waiver on their behalf.

*ArborTrek adventures are designed for guests in good health. Guests who are pregnant, have recent, recurring or existing injuries, have a serious musculoskeletal disorder, epilepsy or a seizure disorder that does not permit them to drive, have hemophilia or are currently taking high doses of a blood thinning medication or anticoagulant, have a known health condition that requires immediate medical attention in the event of an emergency, or are using prescription medications that may limit their abilities to, are advised to consult with their physician before participation. Due to the nature of our tours and for safety reasons, we reserve the right to refuse participation to anyone.

ADVENTURE-BASED TEAM BUILDING

• AGE: Anyone under the age of 14 must be accompanied by a Supervising Companion. Supervising Companions must be at least 14 years old. Supervising Companions may accompany a maximum of 10 children under 14 yrs. old for Teambuilding activities.
• HEALTH: Guests should be in good health*. Participation is not permitted for those under the influence of alcohol, illegal or legal drugs, or prescription medications that may limit your abilities.
• ATTIRE: Closed-toe shoes (no crocs, slip-ons, or sling-backs) and clothing appropriate for the weather/activity are required. Very short shorts are not recommended.
• WAIVER: All guests must complete a waiver prior to adventuring. Guests should complete this online waiver prior to arrival. For guests under the age of 18, a parent or legal guardian must complete the waiver on their behalf.

*ArborTrek adventures are designed for guests in good health. Guests who are pregnant, have recent, recurring or existing injuries, have a serious musculoskeletal disorder, epilepsy or a seizure disorder that does not permit them to drive, have hemophilia or are currently taking high doses of a blood thinning medication or anticoagulant, have a known health condition that requires immediate medical attention in the event of an emergency, or are using prescription medications that may limit their abilities to, are advised to consult with their physician before participation. Due to the nature of our tours and for safety reasons, we reserve the right to refuse participation to anyone.

PARK POLICIES

CANCELLATIONS & REFUNDS

When booking, you attest that all members in your party meet the Participant Requirements for the ticket types booked. No refunds will be issued in the event a guest arrives and does not meet the requirements as outlined.  

All reservations are charged in full at the time of booking. If you need to cancel or modify your reservation, you are required to notify us 72 hours prior to your scheduled tour start time. Reservations are considered final 72 hours prior to your scheduled tour start time and are not eligible for a refund or rescheduling.

Guests who cancel a reservation 72 hours or more in advance of your original booking date may:

• Reschedule the reservation for a future date
• Receive a full-value gift card that can be applied to a future visit, OR
• Receive a full monetary refund.

LATE ARRIVAL & NO SHOWS

Guests who arrive late (after their reserved check-in time) or fail to show at the time of their reservation will NOT be issued refunds. Rescheduling will be accommodated day-of for late arrivals only if space permits and only with management approval. No Shows will not be eligible for refunds, rescheduling, or future credits.

If you are running late, please call our offices at (802) 644-9300 to let us know.

WEATHER POLICY

Guests can call 48 hours in advance of their reservation date and request gift card compensation or move their reservation to a different date.

Our tours run rain or shine, in all weather conditions, unless extreme winds or lightning interfere with operational safety. The Manager on Duty will determine tour cancellations, and guests may be notified at any time regarding cancellation. In the event that your tour is cancelled by us, you will receive a full refund or rain check voucher depending on the circumstances. We reserve the right to postpone (or pause) a tour for up to one hour to wait out inclement weather and then resume normal operations.

PREPARING FOR YOUR ADVENTURE

Guests who arrive properly prepared stand to get the most out of their adventure with us.

TOUR PREPARATION CHECKLIST

• Programs generally take 1.0 to 3.0 hours to complete.  Group programs and All-Day Adventures can take significantly longer.  Please arrive prepared to be outdoors for the duration of your program, rain or shine.
• Programs begin promptly at the scheduled time.  We recommend arriving 15-30 minutes prior to your scheduled departure time.  During the warmer months, yard games and picnic tables are available.  For more information about amenities, food and beverage, hiking, and other recreation, please call our sites at 1 (866) 201-6881.
• Our parks are located in rural areas and are often some distance from emergency medical attention.  Please arrive prepared with any medications you might need and let our team know if you have any allergies or health conditions that might pose a risk to you or others.

WHAT TO WEAR

Guests should come dressed for the weather and be prepared to be outside in the elements for the duration of their program.  We recommend wearing several layers as conditions on the courses can change during the span of the program.  Consideration should be given to the type of program: in general, the canopy tour and team building are passive activities; the treetop obstacle course and climbing are highly active.

• Warm Weather (60°F/15°C or above):  Pants or longer shorts, long- or short-sleeved shirt or wind jacket, sturdy, closed-toe shoes or light hiking boots, rain gear, and/or sunscreen.
• Cool Weather (32°F/0°C to 60°F/15°C):  Long underwear, turtleneck or long-sleeved shirt; sweatshirt, sweater or fleece jacket; long pants, light-weight jacket, athletic shoes or light hiking boots, light fleece or wool gloves, and rain gear.
• Cold Weather (32°F/0°C and below):  All cool weather gear plus a pair of insulated, waterproof boots, winter-weight jacket, ski pants, neck warmer, fleece or wool hat, ski goggles or wrap

CLOTHING NOTES

• For best comfort in the harnesses, we recommend long pants or longer shorts.  Shirts should be long enough to tuck into the pants to prevent the harness from rubbing on the skin.
• Guests with long hair should bring a hair tie or clip to pull their hair back.
• Sun glasses or ski goggles are recommended during cold weather and on days where rain or snow is predicted.  We recommend that all glasses be secured with a retainer strap.
• Dress prepared for periods of activity and inactivity.
• Guests must wear sturdy, closed-toe shoes or boots.  Sandals, flip flops, slip-ons, barefoot running shoes, and Crocs are NOT acceptable and guests without proper footwear will be turned away without refund.
• ArborTrek cannot be responsible for lost or stolen goods on the tour.  Please leave all valuables including jewelry at home.

WHAT TO BRING

• An adventurous spirit.
• Cameras and video cameras with retaining straps are welcome.  We do not recommend bringing cameras or cell phones that do not have secure retaining straps as it is not always possible to retrieve dropped objects from below the tour.  While cameras are allowed on the Treetop Obstacle Course, the risk of damage to the camera is higher.  ArborTrek cannot be responsible for dropped or damaged cameras.
• All sunscreen and bug repellant must be applied prior to the start of the tour and may not be reapplied once the harnesses and equipment have been put on.
• Necessary medications.  Our courses traverse areas with limited access where advanced medical help could be some time away.  Please bring with you all the medication that might be immediately necessary to prevent onset of a more serious condition such as asthma inhalers, nitroglycerine pills, EpiPens, insulin, etc.
• Food, water, and snacks for before or after the program.  Picnic tables and lawn games are available at the Welcome Center during warmer months.  You are welcome to hang out, enjoy the views, and watch others as they prepare for the Zip Line Canopy Tour or make their way through the Treetop Obstacle Course.
• Money to purchase ArborTrek gear and to tip your guides.  8-10% is the customary gratuity.

WHAT NOT TO BRING

• Pets.  No accommodations will be made for pets on the tour or at the ArborTrek Welcome Center.  Please leave pets at home.  The only exception to this policy is for trained leader dogs or animals.  If you require the assistance of a leader dog or animal, we request you provide us advanced notice.
• Smoking and chewing tobacco, alcohol, or drugs are not allowed on the tour or on the grounds.
• Food and chewing gum are not allowed on the courses.  Picnic tables and benches are available for use before and after the program.
• Backpacks, hip sacks, and purses are not allowed on the Zip Line Canopy Tour or Treetop Obstacle Course because they can distort balance and cause participants to invert while traversing lines.
• Cell phones are permitted on course, however, we respectfully request that you place your phone on airplane mode to prevent interruptions that could impact the wilderness experience others are seeking.   ArborTrek cannot be responsible for dropped or damaged cell phones.  All cell phones are brought at the owner’s risk.

SPECTATORS

• Smugglers’ Notch, VT: The Zip Line Canopy Tour is located more than a mile from the ArborTrek Welcome Center and is not easily accessed by trail from our location.  Guests who are not participating in the tour are welcome to stop by, but they will not be allowed to travel along on the ground below the tour.  The Treetop Obstacle Course and Climbing Adventure at both locations are located within proximity to the Welcome Center, but are positioned along an environmentally-sensitive stream.  Participants who wish to observe, will be asked to remain on designated trails.  To enter areas marked as hard helmet only, observers will be required to rent an approved climbing helmet.Other activities are available at Smugglers’ Notch Resort and in the area for guests who prefer to remain on the ground.   Guests traveling with children who are too young to participate in the tour are encouraged to contact Smugglers’ Notch Resort about their award-winning youth programs and camps.  For children 6 weeks to age 3, ask about Treasures Childcare Center when booking your vacation!  For more information on area activities including skiing, summer Daycation passes to Smugglers’ 8 pools, 4 water slides, and 2 freshwater reservoirs, hiking, biking, food and beverage, and lodging, please call (802) 644-9300.