PARTICIPANT REQUIREMENTS & PARK POLICIES

PARTICIPANT REQUIREMENTS & RESTRICTIONS

The adventure challenge programs at ArborTrek Canopy Adventure parks are designed for participants in moderate to good health with average to good mobility.  Due to the physical nature of the activity some restrictions and requirements apply:

ALL PROGRAM Requirements

  • All participants must agree to and sign a participant agreement. Participants under the age of 18 must have a signed agreement by a parent or legal, court-assigned guardian.
  • All of our courses incorporate short nature walks at various inclines on unpaved trails, which participants must be able to complete.
  • Participants must be able to understand and comply with instructions in English or bring their own translator.
  • Sturdy, closed-toe shoes are required.

ZIP LINE CANOPY TOUR Requirements

The Zip Line Canopy Tour is the least physically demanding of our adventure challenge programs, but it is also the most remote.  For most of the program, participants are elevated high in the forest canopy above a mountain stream, some distance from the ArborTrek Welcome Center.

  • Weight:  70 – 250 lbs. (< 5’4”, max weight is 220 lbs.; < 5’0” max weight is 180 lbs.); Must fit properly into the harness and other protective equipment.
  • Minimum Height:  48 inches or by Manager approval.
  • Age: 8 years and older.
  • Ground School:  Prior to embarking on the course proper, participants must demonstrate the ability to: observe and respond to guide signals, control their speed by applying downward pressure with a gloved-hand to a steel cable, maintain proper zip-lining posture, and to pull themselves along a short length of cable.
  • Independence:  Participants must be able to perform tour activities independent of an aid or parent.

TREETOP OBSTACLE COURSE / TREETOP ADVENTURE COURSE Requirements

The Treetop Obstacle Course / Treetop Adventure Course require participants to step, balance, jump, swing, and pull themselves up or along elements.  Participants engaging in these activities should be prepared for a physical challenge.

  • Weight:  40-275 lbs.; must fit properly into the harness and other protective equipment.
  • Minimum Height:  54 inches standing with both feet flat on the ground; Participants that do not stand 54 inches in height may participant in the ArbroTrek Junior and Climbing Adventure Areas Only.
  • Age:  4 years and older.
  • Supervision of Minors:  All Minors must be supervised by a Responsible Adult while in the Treetop Adventure Park. A “Minor” means any person who has not reached the age of 18 years. A “Responsible Adult” means the parent, legal, court-appointed guardian, or an adult who has the permission of the parent or legal, court-appointed guardian to supervise the Minor.
    • Ages 12 years and under must be accompanied on the course by a Responsible Adult. One (1) Responsible Adult can accompany two (2) children ages 12 years and under OR one (1) child age 4-7 years AND must remain within one element at all times
    • Ages 13-17 years who meet the height and other rider requirements and who can act independently may use the course without a Responsible Adult participating, but the Responsible Adult must remain on property at all times.
    • Any Minor who is less than 54 inches in height OR cannot manage their own transfers must be accompanied on a one-to-one basis by a participating Responsible Adult who meets all rider requirements; the pair is limited to the ArborTrek Junior course area and Climbing Adventure.
  • Independence:  Participants of any age who are unable to perform activities independent of an aid or parent must remain on the ArborTrek Junior Course or Climbing Adventure, or hire a private guide.
  • Ground School:  Prior to embarking on the course proper, participants must demonstrate the dexterity to transfer their SmartBelay lanyard, connect and disconnect their zip line trolley, cross a series of elements observing course procedures, and respond to guide signals and commands.
  • Private Guides:  Private guides are available with adequate notice for $65.00/guide/session in Vermont and $45.00/guide/session in Tennessee.

CLIMBING ADVENTURE Requirements

The Climbing Adventure offers participants the opportunity to ascend a variety of climbs include rock walls, tree climbs, and vertical obstacles.   Climbing Adventure participants should note that these activities utilize auto-belay technology, meaning should they fall, or upon completion of the climb, they will be automatically lowered to the ground at a controlled rate of descent.

  • Weight:  40-275 lbs.; must fit properly into the harness and other protective equipment.
  • Age Requirements:  Ages 4 and older.
  • Supervision of Minors:  All Minors must be supervised by a Responsible Adult while at the Climbing Adventure.  A “Minor” means any person who has not reached the age of 18 years.  A “Responsible Adult” means the parent, legal, court-appointed guardian, or an adult who has the permission of the parent or legal, court-appointed guardian to supervise the Minor.
    • Ages 12 years and under must be supervised by a Responsible Adult.  One (1) Responsible Adult can supervise up to sixteen (16) Minors, 12 years and less, provided all Minors are at the Climbing Adventure.
    • Ages 13-17 years who meet the height and other rider requirements and who can act independently may use the Climbing Adventure without a Responsible Adult participating, but the Responsible Adult must remain on property at all times.

ADVENTURE-BASED TEAM BUILDING

Our team building workshops are high-energy events designed to engage participants physically, intellectually, and emotionally.  While many of the activities include some physical activity, programs are designed to meet the needs of the group.  Participants should come dressed to be active, engaged, and outdoors and prepared for periods of activity and inactivity.   Sturdy, closed-toe shoes are a requirement.

You CANNOT participate if you:

  • Are under the influence of alcohol, illegal drugs or legal drugs that impair you in any way
  • Are pregnant or think you might be pregnant (treetop obstacle course, climbing, and canopy tour only)
  • Have recent or reoccurring neck, back, or musculo-skeletal injuries (treetop obstacle course, climbing, canopy tour only)
  • Have epilepsy or seizure disorders that do not permit you to drive (treetop obstacle course and canopy tour only)
  • Suffer from a heart condition that may require immediate medical attention (treetop obstacle course, canopy tour only)

PARK POLICIES

Prior to arranging a program or purchasing tickets for one of our adventures, we encourage all participants to review the terms and conditions listed here, as well as in the Participant Agreement.  

PARTICIPANT AGREEMENTS

Agreements can be downloaded here and signed in advance of the program, signed on-site, or completed online (for those who make advance reservations).  All participants must agree to and sign a participant agreement.  Participants under the age of 18 must have a signed agreement by a parent or legal, court-assigned guardian.

CANCELLATIONS & REFUNDS

When you book a tour, you are arranging for a program that requires us to reserve course space and equipment and to hire and train guides and support staff.  When you cancel or reschedule, we often incur the same costs and may have turned people away.  For this reason, the following policies apply.

Individuals and groups of less than 16.
Cancellation requests made more than 72 hours before the scheduled departure will result in rescheduling of booking, a gift certificate, or refund less 20% booking fee.

Groups of 16 or more.
Cancellation requests made more than seven (7) days before the scheduled departure will result in rescheduling of booking (within 365 days), a group credit, or refund less 20% booking fee. No refunds or date changes are available with less than seven (7) notice. Final group counts are due no later than seven (7) days in advance of the program date. Groups will be charged for the greater of the confirmed count or the number of participants who participate on the day of the program.

Cancellation and rescheduling requests must be made by calling our offices between 9am and 6pm. You are responsible for confirming contact.  

Participants should carefully review all program requirements and tour restrictions prior to booking. In booking, group leaders and all participants acknowledge that the final screening process will take place on-site upon arrival.  ArborTrek staff are authorized to deny any guest participation if they fail to meet any of the participation requirements, or if it is deemed they might pose a risk to themselves, other members of the group, or our staff.  No refunds will be issued if participants are denied access to the course for failure to meet screening or participation requirements (including exceeding the weight or height requirements), choose to depart the course early, or are removed from the course for their inability to follow guide instructions or to participate safely.

ARRIVING ON TIME / LATE ARRIVAL

Please arrive with adequate time before your scheduled departure to use restrooms and complete waivers.  We recommend allowing 15-30 minutes.  No refunds will be issued if you arrive late.  If vacancies are available on later departures that day, we may, at our sole discretion, attempt to reschedule you.

If you are running late, please call our offices at 1 (802) 644-9300 to let us know.

NO-SHOW POLICY

Participants with reserved bookings who fail to show for their reserved time and provide no prior notice of cancellation are liable for the entire fee.  This policy applies to all participants, whether their tickets were paid for individually or as a part of a group.   No-shows are not eligible for refund, credit, gift certificate, rescheduling or any other reimbursement.

BAD WEATHER POLICY

We operate the rain or shineRarely must tours or programs be cancelled due to inclement weather.   During periods of electrical storms, heavy icing, or high winds or extreme cold, we will first delay the tour or program.  Cancellations are a last option.  In the event that we must cancel a tour or program, we will provide you the option of a full refund or reschedule you.  If you have completed part of the course and the course must be closed due to inclement weather, the cost of the tour will be prorated and refunds issued, or we will work to reschedule you to complete the tour at another time.  If you have questions about the weather, please call.   We will only call you if we know the tour you are scheduled on will definitely need to be cancelled or rescheduled.

Preparing for Your Adventure

Guests who arrive properly prepared stand to get the most out of their adventure with us.    

TOUR PREPARATION CHECKLIST

  • Programs take 1.0 to 3.0 hours to complete.  Please arrive prepared to be outdoors for the duration of your program, rain or shine.
  • Programs begin promptly at the scheduled time.  We recommend arriving 15-30 minutes prior to your scheduled departure time.  During the warmer months, yard games and picnic tables are available.  For more information about amenities, food and beverage, hiking, and other recreation, please call our sites at 1 (866) 201-6881.
  • Our parks are located in rural areas and are often some distance from emergency medical attention.  Please arrive prepared with any medications you might need and let our team know if you have any allergies or health conditions that might pose a risk to you or others.

WHAT TO WEAR

Guests should come dressed for the weather and be prepared to be outside in the elements for the duration of their program.  We recommend wearing several layers as conditions on the courses can change during the span of the program.  Consideration should be given to the type of program: in general, the canopy tour and team building are passive activities; the treetop obstacle course and climbing are highly active.

  • Warm Weather (60°F/15°C or above):  Pants or longer shorts, long- or short-sleeved shirt or wind jacket, sturdy, closed-toe shoes or light hiking boots, rain gear, and/or sunscreen.
  • Cool Weather (32°F/0°C to 60°F/15°C):  Long underwear, turtleneck or long-sleeved shirt; sweatshirt, sweater or fleece jacket; long pants, light-weight jacket, athletic shoes or light hiking boots, light fleece or wool gloves, and rain gear.
  • Cold Weather (32°F/0°C and below):  All cool weather gear plus a pair of insulated, waterproof boots, winter-weight jacket, ski pants, neck warmer, fleece or wool hat, ski goggles or wrap

CLOTHING NOTES

  • For best comfort in the harnesses, we recommend long pants or longer shorts.  Shirts should be long enough to tuck into the pants to prevent the harness from rubbing on the skin.
  • Guests with long hair should bring a hair tie or clip to pull their hair back.
  • Sun glasses or ski goggles are recommended during cold weather and on days where rain or snow is predicted.  We recommend that all glasses be secured with a retainer strap.
  • Dress prepared for periods of activity and inactivity.
  • Guests must wear sturdy, closed-toe shoes or boots.  Sandals, flip flops, slip-ons, barefoot running shoes, and Crocs are NOT acceptable and guests without proper footwear will be turned away without refund.
  • ArborTrek cannot be responsible for lost or stolen goods on the tour.  Please leave all valuables including jewelry at home.

WHAT TO BRING

  • An adventurous spirit.
  • Cameras and video cameras with retaining straps are welcome.  We do not recommend bringing cameras or cell phones that do not have secure retaining straps as it is not always possible to retrieve dropped objects from below the tour.  While cameras are allowed on the Treetop Obstacle Course, the risk of damage to the camera is higher.  ArborTrek cannot be responsible for dropped or damaged cameras.
  • All sunscreen and bug repellant must be applied prior to the start of the tour and may not be reapplied once the harnesses and equipment have been put on.
  • Necessary medications.  Our courses traverse areas with limited access where advanced medical help could be some time away.  Please bring with you all the medication that might be immediately necessary to prevent onset of a more serious condition such as asthma inhalers, nitroglycerine pills, EpiPens, insulin, etc.
  • Food, water, and snacks for before or after the program.  Picnic tables and lawn games are available at the Welcome Center during warmer months.  You are welcome to hang out, enjoy the views, and watch others as they prepare for the Zip Line Canopy Tour or make their way through the Treetop Obstacle Course.
  • Money to purchase ArborTrek gear and to tip your guides.  8-10% is the customary gratuity.

WHAT NOT TO BRING

  • Pets.  No accommodations will be made for pets on the tour or at the ArborTrek Welcome Center.  Please leave pets at home.  The only exception to this policy is for trained leader dogs or animals.  If you require the assistance of a leader dog or animal, we request you provide us advanced notice.
  • Smoking and chewing tobacco, alcohol, or drugs are not allowed on the tour or on the grounds.
  • Food and chewing gum are not allowed on the courses.  Picnic tables and benches are available for use before and after the program.
  • Backpacks, hip sacks, and purses are not allowed on the Zip Line Canopy Tour or Treetop Obstacle Course because they can distort balance and cause participants to invert while traversing lines.
  • Cell phones are permitted on course, however, we respectfully request that you place your phone on airplane mode to prevent interruptions that could impact the wilderness experience others are seeking.   ArborTrek cannot be responsible for dropped or damaged cell phones.  All cell phones are brought at the owner’s risk.

SPECTATORS

  • Smugglers’ Notch, VT: The Zip Line Canopy Tour is located more than a mile from the ArborTrek Welcome Center and is not easily accessed by trail from our location.  Guests who are not participating in the tour are welcome to stop by, but they will not be allowed to travel along on the ground below the tour.  The Treetop Obstacle Course and Climbing Adventure at both locations are located within proximity to the Welcome Center, but are positioned along an environmentally-sensitive stream.  Participants who wish to observe, will be asked to remain on designated trails.  To enter areas marked as hard helmet only, observers will be required to rent an approved climbing helmet.Other activities are available at Smugglers’ Notch Resort and in the area for guests who prefer to remain on the ground.   Guests traveling with children who are too young to participate in the tour are encouraged to contact Smugglers’ Notch Resort about their award-winning youth programs and camps.  For children 6 weeks to age 3, ask about Treasures Childcare Center when booking your vacation!  For more information on area activities including skiing, summer Daycation passes to Smugglers’ 8 pools, 4 water slides, and 2 freshwater reservoirs, hiking, biking, food and beverage, and lodging, please call (802) 644-9300.